by PaintPass Team | August 31, 2020 | Customer Journey
Personal contact enhances the customer journey and increases consumer satisfaction Live chat can be the tipping point for customers deciding to buy paint products on your website. Often, that personal contact is all the confidence they need to fill their virtual...
by PaintPass Team | August 31, 2020 | Customer Journey
Our expert’s 8 key success factors will help you step up your live chat game. PaintPass Social Media Coordinator Trista Leclair knows a thing or two dozen about how live chat can enhance customers’ virtual shopping experience. We mined the depths of Trista’s expertise...
by PaintPass Team | September 18, 2019 | Customer Journey
A young professional, Emily recently moved to a new city and is settling into her position at a tech startup. After visiting a friend’s apartment and being impressed by its stylish palette, sleek cabinetry and graphic wallpaper, Emily realizes that the time has come...
by PaintPass Team | May 8, 2019 | Customer Journey
When we think of eCommerce, it’s easy to imagine that success is determined by the number of items added to a cart and checkout conversions. Yet, research shows that customers will spend hours on paint and design retailers’ websites, looking up products and searching...